About Us

Frequently Asked Questions

1. Where do you ship?

We currently ship to Canada.

2. How long does delivery take?

Most orders are delivered within 7 to 20 business days after processing. Processing usually takes 2 to 5 business days.

3. Will I receive tracking?

Yes, when tracking is available, you will receive tracking information by email after your order ships.

4. Can I cancel my order?

Orders can only be cancelled before they are processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.

5. Can I return an item?

You may request a return within 14 days of receiving your order. The item must be unused, in original condition, and in original packaging.

6. What if my item arrives damaged or incorrect?

Contact us within 48 hours of delivery with your order number and clear photos or videos. We will review the issue and offer a suitable solution when approved.

7. Do you offer refunds?

Approved refunds are processed to the original payment method. Processing times may vary depending on your bank or payment provider.